Answer / gopi krishna.v

show the screen shots to developers where u found the bug

Answer / vandana

If Testers are raising a bug which developers are not
accepting then in that case, testers need to follow
following steps

1. Tester need to make sure that the environment in which
devlopers are testing and the environment in which testers
are testing are same

2. Have a telephonic talk with developer giving them exact
steps through which it was possible for QA to encounter the bug

3. Share the detailed snapshots having details like TEst in
build, Tested in, Tested on details

4. Share the application with developers using vnc and try
to recreate the same in their presence

5. Lastly, if developers still not accept the bug, approve
your higher authorities (TL/PM/OSC) detailing them the
scenario and follow their advice

Thanks.
Vandana

Answer / bhavani

even tough developer is not accepting means???

Answer / dev

If Developers are not accepting the Bug if it is genuinue
one, then you need to talk with your Team lead and make him
show that this Bug is raised according to the
specifiactions.

Answer / ajay

you have to show the specfications to ur team lead and to
the development lead that the bug u have raised is not
according to the specifications. If the developer is not
accepting the bug u have raised, they will conduct a
meeting and u should show the procedure u have followed.
And the problem is solved........
My suggestion is don't compramise stick on what u have done
wich is correct.

Answer / varun

first u confirm that whether u have gone wrong with
requirements. if ur clear about the requirements then take
snap shots about the bug send the report then also if
devloper is not accepted the raised issue then . take that
situation to the higher officals by colecting more info
with tested data , screen shotsetc...

Answer / manoj

log the bug in the issue tracker with adequate severity
depending on the urgency. Even the developers have the
portal where the issue can be tracked in and it needs to
be resolved. If the bug is hitting the production , then
the developer has no choice but to pay attention to it
urgently.

Answer / vaishali saste

If developer is not accepting the bug then re-produce the
same bug on developers machine.

If possible write all the steps(With Screen shot) to
reproduce the bug and given it to the developer.

Explain the impact of bug on the system to developer i.e.
how important to fix that bug

if all above fails then take meeting with TL and PLs

Answer / lakshmi

First Step: Be clear abt the bugs / Issue & also make a
note of step & snapshot of the issue. Mail all the details
to the developement team member & also copy to Testing
TL/PL & Also Develope PL/TL.
(or)
Second step: Try to reproduce the bug in the developement
team member PC.
(or)
Third step: Log the issue in defect tracking sheet & make
note to Testing PL/TL.

Thats'all from TEsting guys can support. later PL can
interact with Development PL or take up some call to solve
this issue.

Answer / ramprasad.s

1. Explain The Bug Description with steps to reproduce.
2. Add necessary attachments (snap shots)regarding the Bug.

Still the Developer not accepting the BUG then we hav3e to
conduct a bug review meeting where this issue can be sorted out.

1>what is defect matrix? 2>which is the high priority bug in "Open Window"(when we open some file the window get appear)

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