how can you define Priority and severity

Question Posted / murali.msc03

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how can you define Priority and severity..

Answer / sara.rk

seviarity define bug on the functionality
priority defines order of impotences

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how can you define Priority and severity..

Answer / trinath k

As per ITIL Priority is defined as Priority = Impact*Urgency
Impact - the amount of deviation of the business from
normal operations
Urgency - The time required to fix the issue (Resolution
Time)

Note# Few tool developers also uses "+" instead of "*"
but.. either ways its correct because the result is always
greater than the existing values.

Severity can be considered as an independent entity which
defines Impact or Urgency. But in industry, many firms have
defined Severity as Urgency.

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how can you define Priority and severity..

Answer / sridevi

High severity cases can be given low Priority
Ex: Few applications may have been developed 80% and 20%
may be missing which is high severity, but test engineer
may cnsider it as low priority as he is already knows that
the application will anyways be developed.

Low Severity cases can be given high priority
Ex: For an application where in the client needs to check
how is it progressing, low severity cases like spellings,
grammar are given high priority and rectified.

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