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Answer Posted / trinath k
As per ITIL Priority is defined as Priority = Impact*Urgency
Impact - the amount of deviation of the business from
normal operations
Urgency - The time required to fix the issue (Resolution
Time)
Note# Few tool developers also uses "+" instead of "*"
but.. either ways its correct because the result is always
greater than the existing values.
Severity can be considered as an independent entity which
defines Impact or Urgency. But in industry, many firms have
defined Severity as Urgency.
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