Answer / kawaljeet

A service-level agreement (SLA) is a part of a service contract[disambiguation needed] where a service is formally defined. Particular aspects of the service - scope, quality, responsibilities - are agreed between the service provider and the service user. A common feature of an SLA is a contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

Answer / pydiraz

Abdul,

SLA is based on the timeline agreement with the client and the project. Usually every company or project follow the below said scenario in SLAs.
SLA type Acknowledgement Resolution
Critical 30 mins 4 hours
Urgent 1 hour 1 day
Normal 4 hours 4 / 7 days
After you gone through the above typical example you may get chance who will handle the issues and how the issues will be endorsed respective timeline.
See below:
There are two levels of experts in support
L1 : The Urgent and Normal Issues (Basic application configurations like setup) will be endorsed to these Level1 Experts.
L2 : The Critical and Urgent Issues (Analysis and resolution on complex issues like customization issue, period closing issues, reconciliation issues) will be endorsed to these Level2 Experts.

Hope you are clear with the above scenario.

Regards

Answer / mahesh babu

SLA is an Service Level Agreement, it is useful for suppoting project based on seviarity levels.


we have some levels.

Seviarity 1 , 2, 3, 4.

i want a report for how many operating units in my business group, is this any concurrent request to get this report? plz tel...

1 Answers   Genpact,

---

what is the importance of below three profile options? 1.HR Business group 2.HR User type 3.HR Security

3 Answers   Genesis,

---

1)I created business group and assigned profile classes in responsibility level, now my question is in GL add operting units page my BG not appering but VISION CORPORATIONS is coming. 2)in purchasing >financial options under human resource tab My BG is not coming but VISION CORPORATION is coming. How to solve this two.

1 Answers   NTT Data,

---

What is meant by matching and what are the types of matchings available?

3 Answers  

---

What kind of necessary ap information you gather from the client?

0 Answers  

---

what is the use of matching tab in payables options in Payables module?

1 Answers   Genesis,

---

How is the GL Date derived by AutoInvoice process? Any set-ups?

1 Answers  

---

I have some scenario I enter the invoice euro and make the payment usd , it is possible make the payment? If No why and also enable in multi-currency payment enable in bank window ,that time possible or not?

1 Answers   Deloitte, Zensar,

---

how to transfer the retained earning amount from curret year to next year? what is the path in apps financial

3 Answers   TCS,

---

Is the multiple SOB architecture (MSOBA)supported in 11i ?

1 Answers   Accenture,

---

what is the difference between balance, account, none (automatic offset methods)?

4 Answers   Cognizant,

---

what is the difference between Financial and payable options in Accounts Payables?

2 Answers  

---