How long should a call agent hold their customer online for.



































Answers were Sorted based on User's Feedback



How long should a call agent hold their customer online for. ..

Answer / kamaljeet singh

First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.

But it all depends on agent knowledge and customer quiries.

Is This Answer Correct ?    28 Yes 1 No

How long should a call agent hold their customer online for. ..

Answer / srinivas

3 mins

Is This Answer Correct ?    18 Yes 10 No

How long should a call agent hold their customer online for. ..

Answer / anil goyal

It's all depends on call's agent's knowledge about his product.

Is This Answer Correct ?    10 Yes 3 No

How long should a call agent hold their customer online for. ..

Answer / shankarachary

its depends on customer satisfaction and knowledge

Is This Answer Correct ?    4 Yes 0 No

How long should a call agent hold their customer online for. ..

Answer / nagelli raju

its depends on customer asking quaries

Is This Answer Correct ?    2 Yes 1 No

How long should a call agent hold their customer online for. ..

Answer / guest

1 minutes

Is This Answer Correct ?    2 Yes 2 No

How long should a call agent hold their customer online for. ..

Answer / sunny toor

100 sec for First Go after promising to be back in 120
sec...Digin resources.. Second Time if required.. 180 sec...
Unhold by170 sec while consulting your SME... Elaborate and
keep cust updated of what you are doing or digging.. Never
blame Resources however brief cust as in what all is running
in your mind and gain confidence.. Third time If required
inform that you will be keeping them on mute while you
research so that in case cust need to inform or go or asks
for call back you are there to listen..

Is This Answer Correct ?    1 Yes 1 No

How long should a call agent hold their customer online for. ..

Answer / akshay saha

per hold should be of 45 sec...not more than this...whether you have knowledge or not you cant put on hold for more than 45 sec as per rule...

Is This Answer Correct ?    0 Yes 1 No

How long should a call agent hold their customer online for. ..

Answer / dhananjay

4

Is This Answer Correct ?    0 Yes 3 No

How long should a call agent hold their customer online for. ..

Answer / marco

10 second

Is This Answer Correct ?    3 Yes 11 No

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