Interested to Buy Any Domain ? << Click Here >> for more details...
How long should a call agent hold their customer online for.
- 10 Answers
- 16445 Views
- Aegis, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / kamaljeet singh
First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.
But it all depends on agent knowledge and customer quiries.
| Is This Answer Correct ? | 28 Yes | 1 No |
Answer / anil goyal
It's all depends on call's agent's knowledge about his product.
| Is This Answer Correct ? | 10 Yes | 3 No |
its depends on customer satisfaction and knowledge
| Is This Answer Correct ? | 4 Yes | 0 No |
Answer / sunny toor
100 sec for First Go after promising to be back in 120
sec...Digin resources.. Second Time if required.. 180 sec...
Unhold by170 sec while consulting your SME... Elaborate and
keep cust updated of what you are doing or digging.. Never
blame Resources however brief cust as in what all is running
in your mind and gain confidence.. Third time If required
inform that you will be keeping them on mute while you
research so that in case cust need to inform or go or asks
for call back you are there to listen..
| Is This Answer Correct ? | 1 Yes | 1 No |
Answer / akshay saha
per hold should be of 45 sec...not more than this...whether you have knowledge or not you cant put on hold for more than 45 sec as per rule...
| Is This Answer Correct ? | 0 Yes | 1 No |
tell me about call center
8 Answers IBM, iSmart, Polaris, TCS,
what do you mean by outsocing?
about hyderabad,techinicl support,friendship, rolemodel.
12 Answers Genpact, HSBC, Sutherland,
tell somthing about u r father?
Atleast tell me five point that makes me to hire you rather than to hire another guy of same qualification and experience as you.
What are the responsibilities of administrative officer in some educational institutions
Speak on mumbai city.......
8 Answers FirstSource, GeBBS Healthcare, HCL, HDFC, IntelNet, Just Dial, WNS,
how do you react when you see co-workers disagreeing?do you become involved or hold back?
Being as a Team Leader why you are not looking for same kind of position instead why are you looking for associate level of job?
1 Answers Infosys, Ocwen, Owens Corning,
Are you a team leader? anyone know ans than plz give ans
whom do u love most in yur family and why?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
-
Call Centre AllOther (2477)
