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How long should a call agent hold their customer online for.
- 10 Answers
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Answer / kamaljeet singh
First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.
But it all depends on agent knowledge and customer quiries.
| Is This Answer Correct ? | 28 Yes | 1 No |
Answer / anil goyal
It's all depends on call's agent's knowledge about his product.
| Is This Answer Correct ? | 10 Yes | 3 No |
its depends on customer satisfaction and knowledge
| Is This Answer Correct ? | 4 Yes | 0 No |
Answer / sunny toor
100 sec for First Go after promising to be back in 120
sec...Digin resources.. Second Time if required.. 180 sec...
Unhold by170 sec while consulting your SME... Elaborate and
keep cust updated of what you are doing or digging.. Never
blame Resources however brief cust as in what all is running
in your mind and gain confidence.. Third time If required
inform that you will be keeping them on mute while you
research so that in case cust need to inform or go or asks
for call back you are there to listen..
| Is This Answer Correct ? | 1 Yes | 1 No |
Answer / akshay saha
per hold should be of 45 sec...not more than this...whether you have knowledge or not you cant put on hold for more than 45 sec as per rule...
| Is This Answer Correct ? | 0 Yes | 1 No |
Speak on fashion for 5 minutes?
How is Attrition Calculated ?
Wat is the difference between Tech Support executive & Voice process & nonvoice process,Backend ,Telecalling just define it
5 Answers Sutherland, TM, Usha Martin, Wipro,
i am 10 pass with cbse board can i get a job in call center
How will you describe your management skills?
what type of aptitude question they ask for interview?
what do u know about call centre
If you are given a chance to be a president what should be the first thing you gonna do? and why?
how u spend your last weekend???
If u r perfect with this questions u can attend any type of tech support interviews.
difference between voice and non voice
I just want to know plz tell me us shift its totally night shift or day or afternoon shift also there.
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