Answer Posted / kamaljeet singh

First hold only 30 sec. and then immediately unhold the
customer.
second hold only 1 min. and then immediately unhold the
customer.

But it all depends on agent knowledge and customer quiries.

Hi, I'm Abhishek from Kolkata, I want to know from this forum, is there any openning in BPO Non-Voice Process in Kolkata, so that I can get the opportunity to engage myself in the BPO Non-Voice Sector. If any body has any news about the openning in non-voice sector in Kolkata, pls. help me out, i'm searching for a job right now.

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What are your strengths and weaknesses? Give an example of this behaviour

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what do you see yourself doing five or ten years from now?

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WHY SOMEONE WANT TO APPLIED FOR AN IJP IN SAME PROCESS BUT DIFFRENT DEPARTMENT

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speak about mobile communication for 4minutes(topic)

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1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

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have u shared any lighter moment with customercare executive in ur life tell me ur experience

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Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.

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