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what is the diff b\w call center and BPO
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Answer / anwar
Bpo means is business process outsourcing. there is a
mutual agreement between two companies. Ist is the owner
company and second company provides solution on the behalf
of the owner company.but in callcenter we get or give
solution by telephonic medium.
| Is This Answer Correct ? | 75 Yes | 3 No |
Answer / manjesh
BPO is Business process outsourcing.It means mutual
agreement between two companies.Get the outsource from the
owner company and do it with in that time.
Call center : call center also agreement with one company.
but they provide the service directly to the customers.The
call center have the responsibility for the customers and
owner of the company.
| Is This Answer Correct ? | 15 Yes | 0 No |
Answer / sanju
A call center performs that part of a client?s business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
ptelephone.
| Is This Answer Correct ? | 8 Yes | 2 No |
Answer / shaikh mujawar gaibisaheb
bpo stands for Business Prcess outoutsourcing where one is
the owner company and other company solves the Query on
behailf oner company.
call center is the center where we get and receive the
calls.
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / guest
Business process outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the operations
and responsibilities of specific business functions (or
processes) to a third-party service provider. Originally,
this was associated with manufacturing firms, such as Coca
Cola that outsourced large segments of its supply chain.[1]
In the contemporary context, it is primarily used to refer
to the outsourcing of business processing services to an
outside firm, replacing in-house services with labor from an
outside firm.
A call centre or call center is a centralised office used
for the purpose of receiving and transmitting a large volume
of requests by telephone. A call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, product services, and debt
collection are also made. In addition to a call centre,
collective handling of letters, faxes, live chat, and
e-mails at one location is known as a contact centre.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / rushi
Voice based ( Call centre) and non voice based (BPO)
| Is This Answer Correct ? | 4 Yes | 13 No |
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