Answer / ashok kumar singh

Customer Support Services: Answering customer queries
through voice, e-mail and chat.

Technical Support Services: Finding and providing solutions
for customer problems related to hardware, software,
peripherals, and Internet.

Sales and Telemarketing Services: Interacting with customers
for selling or promoting products or services.

Administrative Support: It includes indexing, form
processing, data entry, document conversion, scanning, etc.

Customer Relationship Management (CRM): It includes services
such as taking orders, customer service, product support,
technical help desk, and market research.

Finance and Accounting: It includes internal auditing,
travel expenses, time and expense management, credit and
debt analysis, collections, invoicing, accounts payable,
accounts receivable and billing-dispute resolution.

Human Resources and Training: It includes recruitment,
training, attrition/retention, database management,
contract-worker management, etc.

How would you manage stress at job??

8 Answers   Wipro,

---

in bpo's if they ask about "tel me about yourself" what i need to answer to this question! please help me out with the detailed answer!

7 Answers   HP,

---

What do you know about our company?

11 Answers   Accenture, Allsec Technologies, Appco, Hero BPO, IBM, TCS,

---

can anyone gave me a sample phone conversation between agent and customer... a complainant customer pls...

2 Answers   BA Continnum Solutions, Genpact, Infosys, PLDT, Qualfon, Telekom, Times,

---

formula of sla,aht

8 Answers   Aegis, HGS, Intelenet,

---

Actually I want to apply in Internatinal call centers but could'nt able to get through so please could you teel me How to give an Introduction in a professional manner???

4 Answers   HCL, IBM,

---

What is love.

31 Answers   HCL,

---

Which person you admire most in your family and why?

6 Answers   Intelenet,

---

why are you left your last job?

10 Answers   IBM,

---

How was your yestarday?

0 Answers   Aegis,

---

They take any typing round or not?

1 Answers   EXL, HGS,

---

what is the difference of customer service and contact service?

4 Answers   Call Centre, ClientLogic, Reliance,

---