what is the diff b\w call center and BPO
Answer Posted / guest
Business process outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the operations
and responsibilities of specific business functions (or
processes) to a third-party service provider. Originally,
this was associated with manufacturing firms, such as Coca
Cola that outsourced large segments of its supply chain.[1]
In the contemporary context, it is primarily used to refer
to the outsourcing of business processing services to an
outside firm, replacing in-house services with labor from an
outside firm.
A call centre or call center is a centralised office used
for the purpose of receiving and transmitting a large volume
of requests by telephone. A call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, product services, and debt
collection are also made. In addition to a call centre,
collective handling of letters, faxes, live chat, and
e-mails at one location is known as a contact centre.
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what is the call center
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cau u pls give all the question and answer for sitel india company?
1. Has modern looking equipment
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How can you relate call centers to bpo?
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
How do you about our company ?
what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?
) Daily Routine? b) Story Making? c) School or College Farewell? d) Daily routine of Mother?
In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.
Process conducted for mortgage process for both fresher's n experienced .
Why do you want to work in a call center?