Call Centre Interview Questions
Questions Answers Views Company eMail

How do you ensure that your departments goals are in line with the overall company goals?

1528

Describe a situation in which you inspired trust and respect in your team.

1710

What's confidence and overconfidence?

Cognizant, TCS, Wipro,

1 2996

What are the Roles and responsibilities of senior Team leader

1 2191

What is called Team

1640

What is the difference between KRA & KPI

1831

Why we promoted you as senior Team leader

Aegis,

1595

What's the difference between efficiency and productivity?

Cognizant,

1533

If you were given a chance to talk to the president what would you like to ask and why?

Cognizant,

1715

what is the age limit for international bpo and aligibility

Cogent E Services,

1 2764

How would you sell ice cream to Eskimos?

Cognizant,

1573

How do you prioritize the most important things over the least one?

Cognizant,

1446

How do you manage your time? Give me a reason of being late?

Cognizant,

1546

How to build a good rapport?

Cognizant,

1454

Why would you be absent at work, except for natural calamities?

Cognizant,

1393


Un-Answered Questions { Call Centre }

what i will tell if they ask what is your salary expectation for a fresher?

1885


how u spend your last weekend???

2751


How many post in call center.plz rpl me in step by step.

1923


For implementing a crm solution to your business what things need to take care of?

686


It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?

1790






How would you sell ice cream to Eskimos?

1573


what is trainer's defination and quality?

2164


What if the customer is not happy with your answer or solution?

929


Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo

775


if customer's credit has misused Rs.30000. Write a email to customer.

2394


1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

1907


have u shared any lighter moment with customercare executive in ur life tell me ur experience

1893


Do you know the online tools for excellent customer service?

669


what u know about genpact.

2115


speak something about railways?

2031