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Call Centre Interview Questions
Questions Answers Views Company eMail

What have you done to promote great customer service?

 2070

What are the key factors which make a successful call centre?

 1 2522

How do you manage change?

 1 1895

What was your reason for leaving?

Hero BPO,

1456

Give me an example of how you have dealt with an under-performing team member in the past.

 1649

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

 1688

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

 1905

What are your strengths and weaknesses? Give an example of this behaviour

 1642

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

 1670

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

 1 1766

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

 2345

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

 1599

How do you plan daily and weekly activities?

 1 2613

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

 1464

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

 1804

Un-Answered Questions { Call Centre }

What you know about call center?

737

describe a person

1962

What problem did you encounter and how did you overcome them?

2412

What’s your area of opportunity?

5064

Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?

1489




Are you able to work with multiple phone lines?

798

how to give your interoduction ,what are the necessayr thing which about we talk .

2516

What is your favorite color? : bpo

805

Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?

1901

if you stuck in problem what will you do?

1158

what is the call center

1396

How to tackle the customer language barrier that exists in between?

861

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

1330

5. When promises to do something by a certain time, they do so

1908

What is your biggest achievement? Can you give me an example of ?

1482

For More Un-Answered { Call Centre } Questions Click Here