Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

What have you done to promote great customer service?

2543

What are the key factors which make a successful call centre?

1 3252

How do you manage change?

1 2585

What was your reason for leaving?

Hero BPO,

2005

Give me an example of how you have dealt with an under-performing team member in the past.

2131

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

2174

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

2381

What are your strengths and weaknesses? Give an example of this behaviour

2117

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

2137

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 2472

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2788

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

2241

How do you plan daily and weekly activities?

1 3324

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1929

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2286

Un-Answered Questions { Call Centre }

Do you want to ask us something about the company?

2395

Bangalore traffic

1761

what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.

2541

How good are you with computer skills? : bpo

1227

Are you willing to relocate/travel?

2215

What are the steps you follow when you appraise an advisor ?

1990

MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D

2736

i am graduate in chemistry . i want to do mba but i don't know in which specialisation is better for me . can you plz advice me

2457

tell me when about a time when your common sense paid off for you?

2929

If you were given a chance to become a mayor or someone who has power and authority over all the country what would you like to do and why?

2271

Will you be happy to re-locate, if required?

2650

Will you be happy to work in night shifts or over the weekends?

2446

favourite crowded market place

3783

How would you sell ice cream to Eskimos?

2041

What do you mean by interview?

2932

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