which ticketing tool you are using?
Answers were Sorted based on User's Feedback
Answer / selvaprasath
HP open view, remedy,mail(Microsoft Outlook),Lotus
Notes,Magic
Is This Answer Correct ? | 16 Yes | 4 No |
Answer / jagadeesh k
CCM.Net tool from TCS. It has all the modules except
Configuration.It was an easy to use & integrate with
existing environment.
Is This Answer Correct ? | 17 Yes | 6 No |
Answer / subal
HPSD- HP service Desk.First Users send mails to 1st level
support stating their issue,they then create service call
and assign them to respective Team.Unique no is provided
which is call service call no and it's used as reference no
in future.
Is This Answer Correct ? | 12 Yes | 2 No |
Answer / purushoth ak
Solution Manager. It can be used as centralised system to
raise tickets from any system(R3, BIW,APO, CRM etc..)
Is This Answer Correct ? | 13 Yes | 6 No |
Answer / anitha
Peregrine a common ticketing tool used for all the
technologies not only SAP
Is This Answer Correct ? | 11 Yes | 5 No |
how segregation of duties in sap security?
What is the difference between Execution and Simulation in grc rar
what is diff b/w su01 and su10?
How to clean the data (users, roles, etc..) from GRC 5.3?
You want to force a user to change their password. How would you do it?
Support types of WOs you have faced?
i need to give authorisation to a user to su01 tcode but the delete options should not work..i,e the user should be able to Create,disp,change etc but not delete on su01. how cam i do this?
Can we delete a Role and transport it?Explain How?
What are the components in VIRSA tool and GRC?
What is a derived role?
what is the difference between user buffer and user contex?
The user have auth-obj in his profile but he's not able to execute, if he run su53 he's not getting the error and also we cannot able to execute st01 if I do user buffer also its not fetching any data what should I do?
2 Answers Aptron, eCare, Volvo,