Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

2385

please let me know about the versant round...

2534

How is Attrition Calculated ?

IntelNet,

2009

How is Absenteesim Calculated ?

IntelNet,

1958

How is AHT Calculated

IntelNet,

1928

What are your KPI’S / KRA's ?

IntelNet,

2086

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2880

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1871

Define Customer Service & Why is Customer Service important ?

IntelNet,

2092

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

2004

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2218

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

940

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1837

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2082

Un-Answered Questions { Call Centre }

How will you manage agents who are more tenured in the organisation and are elder to you ?

2218

How would I sell something to some one over the phone? What is selling skill?

3075

How is AHT calculated & How will you reduce AHT

1925

describe briefly your standards for success?

6837

How is AHT Calculated

1928

wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.

5846

WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?

2341

Why we promoted you as senior Team leader

2178

what are your good qualities to be a team leader

2064

SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"

2375

Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.

2513

How do you measure good customer service?

1323

GD about the reality show on TV

4319

How can you build customer loyalty?

1258

Explain how to deal with a customer who denies paying for the product?

1337

For More Un-Answered { Call Centre } Questions Click Here