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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

2380

please let me know about the versant round...

2531

How is Attrition Calculated ?

IntelNet,

2008

How is Absenteesim Calculated ?

IntelNet,

1957

How is AHT Calculated

IntelNet,

1927

What are your KPI’S / KRA's ?

IntelNet,

2081

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2879

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1868

Define Customer Service & Why is Customer Service important ?

IntelNet,

2090

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

2002

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2217

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

938

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1836

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2078


Un-Answered Questions { Call Centre }

how u spend your last weekend???

3357


Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

2120


How do you deal with the question you don’t know the answer that customer asked?

1353


Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com

2128


Sell me this house without a roof

1546


What is Smart Work and Hard Work ?

2502


How do you get here? (About Route)

2125


If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?

2250


How to deal with a customer who denies paying for the product?

1157


Are you able to work with multiple phone lines?

1360


What was your Service Level Agreement ( SLA) Ratio :-

1868


why dell only ?,

2836


Why do you want to be a trainer?

1876


Why do you want join night Ship ?

2517


you left the previouscompany as we arw offering a better carrier,by suppose tomarrow morning if recieve offer where you can expect great carrier and growth,wht would be your choice?

2661