Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

1794

please let me know about the versant round...

1886

How is Attrition Calculated ?

IntelNet,

1448

How is Absenteesim Calculated ?

IntelNet,

1394

How is AHT Calculated

IntelNet,

1432

What are your KPI’S / KRA's ?

IntelNet,

1508

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2121

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1309

Define Customer Service & Why is Customer Service important ?

IntelNet,

1571

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1405

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

1699

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

634

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1282

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1330

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

1592


Un-Answered Questions { Call Centre }

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1464


will you accept position for the time being

3314


How would you teach a blind person to withdraw her credit card account on an automated teller machine?

1738


How good are you with computer skills? : bpo

816


How to deal with a customer who denies paying for the product?

708






How to deal with the customer having a language barrier?

875


1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

1926


tell me some thing about blobal worming

2014


If you are given a chance to be a president what should be the first thing you gonna do? and why?

1350


Explain how to deal with a customer who denies paying for the product?

756


FIRST DAY OF COLLEGE?

2967


Give example of situation where you were able to set priorities and abide by them ?

3547


How long did you travel to get here in our office?

1488


What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)

1896


why animal cells are not totipotent like plant cell?

3554