Question { TELUS, 285287 }

WHY you choose to work in a call center?
why we should hire you without experience in a call center?
why do you want to work in a graveyard ship?
How much salary do you want to received?
what is a call center for you?

Answer

On answering the question, " why should we hire you" it's better to say the good qualities you have and the moment that you've had used it at work in tough times. Plus your skill sets that match the position that you're applying for. If you're hardworking tell it how have you become like that, be specific with your answers. If you're analytical then when was the moment you have to face a difficult situation? And so on.

Question { Genpact, 11592 }

What makes you motivate?

Answer

What motivates me to work is thame whole organization, from the people who have helped me improve, the environment, and my family that gives me substantial support and unwavering commitment that allows me to perform everyday.

Question { 3000 }

What are the rounds taken in the interview for all call
centers.

What are the training period and training given to the
agents of the call center.

Answer

The application process for call center are;
- online examinations are done in front of the computer and these are: Berlitz, versant, mock call or call simulation, computer exam( grammar, listening skills, e-mail letter making, sometimes there's maths, logic, vocabulary or aptitude test, typing test the required speed is 30 and above), then if you pass all of these examination you'll be called back for an initial interview to final interview if possible sometimes there's panel and group interviews, and then last round is tougher than the rest, the OM or the manager's interview. Finally if you made it, job offer will be given to successful applicants. Good luck on your journey!

Question { TATA, 3235 }

tell me some thing about ur college

Answer

I graduated in (name of university or college) with degree in( insert degree or course) I graduated in a community college and a public school here in our city. However the advantage of studying in a public college is that you're able to study and enjoy the things you want to do without worrying about the school fees at school even outside the school. I can work anytime I want to without the permission from the school. We can receive free educational materials and books from the school by becoming a member and paying for the basic needs of the school for reconstruction and promoting school organizations and helping the students while studying here. That's why the only privilege that we can have here is to study harder of the best of we can to gain more knowledge and experience that we mat use outside of the school. We are all equipped with passion to improve, and our dedication to improve for the future and be a leader. Only few children are given to study in a public college and few of them can make it to college because they're financially inclined.

Question { iEnergizer, 6934 }

What are the reasons you are leaving your current job? Why
are you interested in this job?

Answer

The reasons why I left my previous job, because my employers won't give us career growth, benefits and other perks. And there's no way to get regularized from within because of strict policies but that's okay. The management is poor and the work environment is not well maintained for example no ventilation system in the production area. We rarely have days off and we used to work on holidays but we're not getting much of additionalssalaries or we are underpaid. These are the reasons for my leaving from that old company that I used to work for. Now I want to work in this company first of all I've been searched for company's services, products, the job openings, your mission and vision and your future plans in for an out reach program to the community which I am very interested. The customer service provider is the position that I chose that I think it matches my criteria to be an agent. I have good communication skills and have knowledge about computers and troubleshooting and all of these areas required me to qualify. Your company offers awesome benefits that everyone can have that in other companies can't give. I'm willing to join in your company's future plans for our career growth and advancement to be more professional and always focusing on the commitment. I'm willing to interact with our people andto our customers which it makes me more exciting and I'm passionate about it. I think this is a good company to work for, it has awesome benefits, good work environment, friendly management and with positive thinking of the future. That's all.

Question { iEnergizer, 20668 }

what is your strengths and weakness?

Answer

My weaknesses are I overwork too much and non stop that sometimes I even forget to eat and have a break. I cannot stop until I haven't finished the job. My strengths are I'm a perfectionist that I can use it in tough times when facing a difficult situation. I'm an introvert meaning I can work by myself without the supervision. I'm ensuring that ball then targets are meet.

Question { Hinduja, 3313 }

what are differences between quality analayst and team
leader

Answer

The differences between the team leader and the quality analyst are;
- the QA is responsible for recording the calls of each agents make each time of the day. They're the ones who monitors the quality customer service through a computer system wherein all tsatisfaction transactions are recorded if these alll properly handled and customer is attainable.
- while the team leader is responsible as well for monitoring and ensuring the customer service professionals ifbtheyrew performing well. He does coach and guide his whole team members to providing customer service especially those who are underperforming agents.

Question { HSBC, 2631 }

What are the questions which are asked in an interview for the position of customer representative service ?

Answer

Click the browse icon of the website then find the category that you're looking for. Then the questions will appear.

Question { Sparsh, 16744 }

how you handle the angry customer?

Answer

First of all,
Listen to the customer's problem it doesn't matter if the customer's coursing you. Just try to focus in the problem.
Identify the problem and make a resolution.
Don't forget to apologize for the inconvenience.
Teach the customer on how to resolve this issue.
Reiterate the steps and useful advice so that the customer may not able to forget the things you said when this might happen to anyone.
Ask for another service or product that the customer might find it interesting in that way the customer has the right to cancel and renew the service. But this is only for alternative solutions.
If the problem is seems to be getting worse the serrvice needs some further assistance, transfer the call to the technical team and let them assist the customer.
Offer the customer if they want to try other services that they might again be interested in.
Establish a good rapport by saying how's your day with us?, how are you satisfied with our services?, is there anything else that we can assist you?,
Tellbthe customer how is she happy with the problem for having it solved.
Then say thank you and let them know if they have other concerns that we can help you out that we can improve our services. Thank you for calling!

Question { Genpact, 3207 }

Which was the most embarrassing moment you had with a
Client? Any time you have faced a situation with the client
where the client was not agreeing with you. How did you
react?

Answer

I've had a worse experience with my client where she has been waited for so long withher package that is expected to be arrived anytime. She called us back several times but the representatives didn't take her call. She even tried to ask for a supervisor's call but she said the supervisor isn't available at that time. I wasn't embarrassed that time bit to put someone's call up is a disservice and embarrassing for the client and for the company. What I did was I checked all the resources and I found out that her order has been cancelled and not been processed yet by someone who's in charge. It was temporarily unavailable due to weather conditions and we are not able to process and deliver all the packages of our customers at that time. So I contact the courier service to pick up the package and I can assure that the order will be delivered within a week. And for the payment method we're not accepting cheques and credit card. The drivery man will get your cash upon delivery of the order. Thank you for reaching us out. We apologize for the inconvenience. Have a nice day

Question { 3146 }

How has your experience prepared you for your career?

Answer

My experience has prepared me to explore something more about myself and hone my skills and knowledge to perform and enable me to contribute for the company. Through the years ofworking with my previous company I have learned a lot wich is to be more efficient, patient, effective listener, and friendly in accomodating our customers regarding their issues. All I can say my experience is enough to perform well and help your company's name and prospects grow in terms of businesses.

Question { TeleTech, 9121 }

wjy did you apply in a call center? why not in a bank?

Answer

I've already tried applying in a bank but it has differences that's why I pushed forth my application in call centers. First of in banks help is not absolutely guaranteed where you have to go first in a local bank and avail a service that will take longer hours that makes it inconvenient and impractical. While doing it online you can just dial the number and ask for help to a customer service and they'll take charge of all your needs and help you solve your problems with the service. That's why I chose to work in a contact center to help the people thru a friendly manner and service is guaranteed.

Question { PPL, 49543 }

Why did you leave your current Jobs?

Answer

I left my previous job because I'm looking for career growth and advancement. And I have been searched about this company and I have seen the services and the available job openings that really suits my passion, personality and my qualifications. I can contribute my knowledge and skills in working with this reputable company where I can share my ideas with anyone who are working here. I'm willing to improve my skills to match my disred position that I'm applying for. I want to interact with people and to our customers. I also heard that this company offers awesome perks that my previous company can't offer. That's why I want to work here in this company.

Question { BPO, 3733 }

1.Why do you want to work here?
Why did you leave your last job?
Can you explain this gap in your employment history?
What have you been doing for the "X" months since you were last employed?
Why have you had so many jobs in such a short period of time?
What have you learned from your mistakes?
Give me an example of a problem you faced on the job, and tell me
how you solved it.

What do you consider to be your greatest strengths and weaknesses?
What are your long-range career objectives, and what steps have.

What was your role in your department's most recent success?

Answer

1. Because you're hiring
2. Because your company is unique and different among others
3. What
4. I'm joining in our community services like in our small town. An out reach program
5. Because I love doing something to be more assertive and passionate
6. Being incompetent and not participating in activities.
7. The customer asked about the broken appliance and we are not able to identify the root cause of it so we carefully checked out the appliance and we found it that the product hasto be pulled out for mmaintenance.
8. My greatest strengths are I'm not working on one specific task this I'm also focusing on the most important things to do. I overwork too much I sometimes I forget to sleep and eat. As for my weaknesses are I don't want to go home until I haven't resolved the problem. I spend my time on my days off finishing it all whilst at home.
9. My career objectives are to minimize the workloads within a week to avoid calling back for another assistance. Reduce the productivity costs and time to work for other things to do. To engage in projects and utilize my passion for reaching the goals and prospect.
I want to interact with the people and to our customers. Introduce the latest technologies and adopt to it to lessen efforts.
10. My role to be a technician is to ensure that all the customers are satisfied by our services and the advice that we give to them are useful. Reduced customer's complains by 10% in the over all total of 100% is equal to 6-7 customers in a day. Our technical team helps the customers in a professional way and timely manner to get rid of over time work.

Question { 2709 }

1. What are the qualities that a "Quality" should have?

2. What are the qualities that a "Trainer" should have?

Answer

1. I don't understand, quality of what.
2. The qualities that a trainer should have are being compassionate with the entire team :open to feedback: empathetic: sympathetic: honest and efficient.