Answer / saurabh_g

Hi ! In our organisaton we use Bugzilla. It is a defect
tracking or incident management tool.

The excel format that you are telling is more
effective/suited for review processes.

If you follow the concept then it goes like dat :
1. Since you want to start from the stage after the bug was
discovered. So document that bug.
Documentation includes :
(a) Bug Desc. (One line)
(b) Steps to reproduce it(for developers).
(c) Screenshots
(d) URL(If you are testing in different builds/iterations)
(e) Test case id that failed because of that bug.
(f) Severity and priority of that bug.
(g) mail it to : concerned dev, cc ur Test lead or
reporting head.
(h) Logs(if possible)
(i) Last but not the least : Bug Status(New)

2. After dev. examines that bug, he will change its status
from new to Invalid/Open/Won't fix/Resolved/Fixed and send
back to you.

3. Verify that bug in new build. If it is fixed again
change the status to Verified and closed.

4. Send it to the concerned dev. and don't forget to put ur
lead in cc.

In case that bug is not fixed you can change the status to
reopen and follow the same procedure (Vicious circle :) ).

Note : Bugs are ideally to be closed at the end (Leave them
as verified after confirming the bug fix). Because there
are chances of that bug coming again after other fixes.

Cheerz,
Saurabh Garg

Answer / sanjeev sharma

Writing is easy, but writing clearly is hard. When it comes
to write bug explanations… well, writing seems to get even
harder, as far as the IT professional is concerned.
http://sanjevsharma.blogspot.com/2008/10/writing-bug-reports.html

Many times a tester can reopen the bug? i said until the bug is resolved.. but the interviewer doesn't accept.. If there any standard for that..

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