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When a customer starts abusing u how will u deal with him?
n what do u do?
- 10 Answers
- 20121 Views
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Answers were Sorted based on User's Feedback
Answer / harsha
i stay calm till he stops abusing me....as soon as he stops
abusing me i'll say "i'm really sory for the inconvienience
caused to you... but if u let me knw your problem once again
i'll definitely try to resolve it, if nt possible at the
moment i assure you to resolve it with in a day or 2"
| Is This Answer Correct ? | 65 Yes | 2 No |
Answer / ratheesh
Gotta listen to the customer and note down the important
point of the queries. Once the customer stops abusing, gotta
start with a polite manner saying "We apologize for the
inconvenience and I am here to help you with a apt solution,
as i know that you have problems with.....(mention the main
points which the customer was trying to explain. Then the
customer would listen to you and if you need more help place
the customer on hold and talk to your TL at the same time
you have to specify the time which you are gonna take. Come
back to the customer and solve the problem. Before
disconnecting the line thank the customer for calling you
and make sure the problem is solved:)
| Is This Answer Correct ? | 22 Yes | 1 No |
Answer / guest
sir m really regret about what happened, but i opologize
for that
| Is This Answer Correct ? | 26 Yes | 10 No |
Answer / rahul
L : First Listen to the customer what he is saying/what the customer problem is?
A : Then Acknowledge, by apologising him.
R : Respond accordingly, knowing the problem,say I do apologise for the inconvenience caused to you, I will solve your problem ASAP , and I will make sure this never happens again.
THANKING CUSTOMER.
SAY GOOD DAY/BYE/NIGHT.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / raghav
first of all forget about the abusing part and let him to
vent his anger because he is doing that becasue he has
problem with the service provided earlier and he wants
correct solution for the same.
so once he stops abusing and tells the issue he wants to be
resolved note that and apolozies for the inconvenience
casued to him and try to solve the problem online, if it is
not possible then tell the turn around time for the same
and thank him.
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / honeylion
i will follow rules & regulation which are taught to me
during my traning period for such condition.
| Is This Answer Correct ? | 2 Yes | 1 No |
Answer / tuhendu das
I don't think abusing me is a solution of your problem,if
you tell your problem and let me do my work,i assure ill
make my level best as soon as possible,
| Is This Answer Correct ? | 5 Yes | 5 No |
Answer / ram milan sharma
I don,t mind that particular abusing words through about
taking. I would do make understanding that way, in which
way word he is going then i will also going at that word.
Very with cool mind i will tell thanks.
| Is This Answer Correct ? | 1 Yes | 5 No |
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