Interested to Buy Any Domain ? << Click Here >> for more details...
When a customer starts abusing u how will u deal with him?
n what do u do?
- 10 Answers
- 19679 Views
- DELL, Reliance, Somany Ceramics, TATA, I also Faced
- E-Mail Answers
Answer Posted / ratheesh
Gotta listen to the customer and note down the important
point of the queries. Once the customer stops abusing, gotta
start with a polite manner saying "We apologize for the
inconvenience and I am here to help you with a apt solution,
as i know that you have problems with.....(mention the main
points which the customer was trying to explain. Then the
customer would listen to you and if you need more help place
the customer on hold and talk to your TL at the same time
you have to specify the time which you are gonna take. Come
back to the customer and solve the problem. Before
disconnecting the line thank the customer for calling you
and make sure the problem is solved:)
| Is This Answer Correct ? | 22 Yes | 1 No |
Post New Answer View All Answers
What do you consider as an important aspect of a successful call center?
What are the disadvantage and advantage of working in a call center?
7. Performs the services right first time
n rounds will be there in IBM voice based non-tech support?
Click here for more job opening in bpo. http://www.123outsource.net/call_center_inbound_customer_care_philippines_manila.php
all question of related to window 2003 server
If I spoke with your previous boss, what would he or she say are your greatest strengths and weaknesses?
If you are given a chance to be a president what should be the first thing you gonna do? and why?
Will you be happy to re-locate, if required?
Where have you worked before? : bpo
what is the address of allahabad bank durg ?
what the daily rutien of sunday
Mention the types of call center and what is the difference between them?
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
I have a Merchant Account in the United States and I am seeking a Call Center to team up with, for the processing of all service or product related. Please advise with information?
