Answer Posted / ratheesh

Gotta listen to the customer and note down the important
point of the queries. Once the customer stops abusing, gotta
start with a polite manner saying "We apologize for the
inconvenience and I am here to help you with a apt solution,
as i know that you have problems with.....(mention the main
points which the customer was trying to explain. Then the
customer would listen to you and if you need more help place
the customer on hold and talk to your TL at the same time
you have to specify the time which you are gonna take. Come
back to the customer and solve the problem. Before
disconnecting the line thank the customer for calling you
and make sure the problem is solved:)

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