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When a customer starts abusing u how will u deal with him?
n what do u do?

Answer Posted / rahul

L : First Listen to the customer what he is saying/what the customer problem is?

A : Then Acknowledge, by apologising him.

R : Respond accordingly, knowing the problem,say I do apologise for the inconvenience caused to you, I will solve your problem ASAP , and I will make sure this never happens again.
THANKING CUSTOMER.
SAY GOOD DAY/BYE/NIGHT.

Is This Answer Correct ?    4 Yes 1 No



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