When a customer starts abusing u how will u deal with him?
n what do u do?

Answer Posted / raghav

first of all forget about the abusing part and let him to
vent his anger because he is doing that becasue he has
problem with the service provided earlier and he wants
correct solution for the same.

so once he stops abusing and tells the issue he wants to be
resolved note that and apolozies for the inconvenience
casued to him and try to solve the problem online, if it is
not possible then tell the turn around time for the same
and thank him.

Is This Answer Correct ?    2 Yes 0 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

have you seen a manhole? why do you think it is shaped like a circle?

2992


what is daily routine of you/mother/father/sister/bro.

2437


Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?

1491


Sell me this house without a roof

1034


What is the difference between the bpo and call center?

715






What is the formula of staffing

2046


) Daily Routine? b) Story Making? c) School or College Farewell? d) Daily routine of Mother?

2102


How one can improve customer interactions?

716


hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.

1995


Where you see bpo in the current market? : bpo

835


what are the responsibilities of a quality analyst in call center

4689


How can you relate call centers to bpo?

720


I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....

1975


what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?

9429


What according to you is a job like at a call center?

1955