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How do you communicate bad news in your team?
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Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true? A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need. B. Vendor availability and expertise are constraints. The project came about due to a business need. C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand. D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.
You are the project manager for a large construction project. The project objective is to construct a set of outbuildings to house the Olympic support team that will be arriving in your city 18 months from the project start date. You've been given a budget of $12 million to complete this project. Resources are easily attained. Which of the triple constraints is the primary constraint for this project? A. Time, because the date cannot be moved B. Money, because the budget is set at $12 million C. Resources, because they're not fixed D. Quality, because the buildings have to be functional and safe
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail score for the option of opening two new stores in a foreign country. You know, but have not yet informed your company, that you are going to go to work for the competitor, which happens to be bidding for this same opportunity. What is the most appropriate response? A. You decline to participate in the initial meetings with the foreign business partners due to conflict of interest. B. You've not yet received an official offer from the competing company for your new job opportunity, so you choose to participate in the initial meetings with the foreign business partners. C. You decide to participate in the initial meetings with the foreign business partners because any information you gain now will help you when you make the move to the new company. D. You inform the foreign business partners that you're going to be working with a new company and that you know the deal they'll receive from the competing company is better than the one this company is proposing.
How do you handle conflicts in the Team Management ?
Your project selection committee used a weighted scoring model and found that Project B, with a score of 54, should be chosen over the other competing projects. Which of the following is true? A. Weighted scoring models are a benefit measurement method, which is a tool and technique in the Initiation process. B. Weighted scoring models are a constrained optimization method, which is an output of the Initiation process. C. Weighted scoring models are a constrained optimization method, which is a tool and technique in the Initiation process. D. Weighted scoring models are a benefit measurement method, which is an output of the Initiation process.
How do you manage team performance?
You’re promised your team two days of paid time off plus a week’s training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following? A. Achievement theory B. Expectancy theory C. Maslow's theory D. Contingency theory
Which of the following compression techniques increases risk? A. Crashing B. Resource leveling C. Fast tracking D. Lead and lag
The VP of customer service has expressed concern over a project you're involved in. His specific concern is that if the project is implemented as planned, he’ll have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true? A. The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should he revisited to examine the project plan and determine how changes can be made to accommodate customer service. B. The conflict should be resolved in favor of the customer. C. The conflict should be resolved in favor of the project sponsor. D. The conflict should be resolved in favor of the VP of customer service.
During a recent team meeting, you reached a resolution to a problem that's been troubling the team for several weeks. You took responsibility for searching out the facts of this problem and uncovered the right answer to this problem. You presented the facts at the project status meeting, and everyone reached agreement on the recommended solution based on the facts you presented. This is an example of what type of conflict resolution technique? A. Compromise B. Smoothing C. Confrontation D. Forcing
Which performance measurement tells us what the projected total cost of the project will be at completion? A. ETC B. CPI C. SPI D. EAC
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Their products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a scope change. You have documented the characteristics of the product and its functionality using which of the following tools and techniques? A. Change control system B. Corrective action C. Configuration management D. Updates to the scope management plan
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