Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true?
A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need.
B. Vendor availability and expertise are constraints. The project came about due to a business need.
C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand.
D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.
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Answer / Prem Singh
A. You've made an assumption about vendor availability and expertise. The project came about due to a business need.
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During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received and e-mail from one of the meeting members saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques? A. Confrontation B. Forcing C. Smoothing D. Storming
This process applies evaluation criteria to the bids and proposals received from potential vendors: A. Solicitation B. Contract Administration C. Source Selection D. Quality Assurance
Project managers spend what percentage of their prime communicating? A. 90 B. 85 C. 75 D. 50
You are managing a project to install a new postage software system that will automatically print labels and administer postage for certified mailings, overnight packages, and other special mailing needs. You've attempted to gain the cooperation of the business analyst working on this project and need some answers. She is elusive and tells you that this project is not her top priority. To avoid situations like this in the future, you should: A. Establish the business analyst's duties well ahead of due dates and tell her you'll be reporting on her performance to her functional manager. B. Establish the business analyst's duties well ahead of due dates and tell her you are expecting her to meet these expectations because the customer is counting on the project meeting due dates to save significant costs on their annual mailings. C. Negotiate with the business analyst's functional manager during the planning process to establish expectations and request to participate in the business analyst's annual performance review. D. Negotiate with the business analyst's functional manager during the planning process to establish expectations and inform the functional manager of the requirements of the project. Agreement from the functional manager will assure the cooperation of the business analyst.
You work for a large manufacturing plant. You're working on a new project for an overseas product release. This is the company's first experience in the overseas market, and they hope to make a big splash with the introduction of this product. The project entails producing your product in a concentrated formula and packaging it in smaller containers than the U.S. product uses. A new machine is needed in order to mix the first set of ingredients in the concentrated formula. Which of the following is true? A. The new machine, the concentrated formula, and the smaller package are each project constraints. B. The new machine, the concentrated formula, and the smaller package description must be incorporated into the product description document. C. The new machine, the concentrated formula, and the smaller package are each project assumptions. D. The new machine, the concentrated formula, and the smaller package are each considered deliverables.
Your project team is a close group all busily working on project activities. They're close to approaching the performing stage of Team Development. All six members must communicate frequently with each other. How many lines of communication are there? A. 12 B. 15 C. 18 D. 14
The grouping of project elements by deliverables is known as what? A. The code of accounts B. The work package C. The work breakdown structure D. The work breakdown dictionary
Your company has asked you to be the project manager for the product introduction of their new DeskTop Rock media system. You recently published a document that establishes the scope baseline. Which of the following is true? A. This is the scope statement, which is an output of the Scope Planning process. B. This is the scope statement, which is an output of the Scope Definition process. C. This is the scope statement, which is a tool and technique of the Scope Definition process. D. This is the scope management plan, which is an output of the Scope Definition process.
During a recent team meeting, you reached a resolution to a problem that's been troubling the team for several weeks. You took responsibility for searching out the facts of this problem and uncovered the right answer to this problem. You presented the facts at the project status meeting, and everyone reached agreement on the recommended solution based on the facts you presented. This is an example of what type of conflict resolution technique? A. Compromise B. Smoothing C. Confrontation D. Forcing
what is the use of computer in project management system ?
All of the following are tools and techniques of the Schedule Development process except? A. CPM B. RAM C. GERT D. PERT
Which of the following processes involves receiving bids and proposals and applies evaluation criteria to the proposals to rank order the sequence of award? A. Contract Administration B. Procurement C. Source Selection D. Solicitation
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