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you are the project manager of a project , customer is asking for a change in scope and agrees that it will be a CR. But you do not want to take the CR for whatever reason. How will you convince the customer in doing so
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Answer / girishrangaiah
I will have a meeting with the customer on this CR aspect
and explain him the importance of delevering the ongoing
approved commitments to him on time. Also will make him
understand the Time Constraint and non availability of
effective Resources for taking up the CR immediatly.
But would assure him that his CR will be given high
priority in the next phase after the existing commitments
are delivered.
| Is This Answer Correct ? | 39 Yes | 3 No |
Answer / rajeev a
Only giving the resource unavailability angle may not satisfy client, he will simply say that he is client and paying for the CR and you being a service provider should provide me what i ask...
So instead, analyse the CR completely from technical point of view along with the experts and then with delivery point of view. See what are the impacts on the existing features, quality.communicate those impacts first to the client in your client meeting..that might sound better to the client.
| Is This Answer Correct ? | 2 Yes | 0 No |
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