In OM customer requested for Item A but shipped Item B
(Substitute Item).
If customer returns substitute item what steps we follow
Is there any steps for substiture RMA returns?

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In OM customer requested for Item A but shipped Item B (Substitute Item). If customer returns sub..

Answer / kishore kumar

There is no specific steps, when customer returns
substitute item. In this case we need to follow the
standard RMA Process.

Is This Answer Correct ?    8 Yes 0 No

In OM customer requested for Item A but shipped Item B (Substitute Item). If customer returns sub..

Answer / mohammed

Sales Order-->New-->Enter return goods in negative & book
the order

Is This Answer Correct ?    0 Yes 7 No

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