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In OM customer requested for Item A but shipped Item B
(Substitute Item).
If customer returns substitute item what steps we follow
Is there any steps for substiture RMA returns?

Answers were Sorted based on User's Feedback



In OM customer requested for Item A but shipped Item B (Substitute Item). If customer returns sub..

Answer / kishore kumar

There is no specific steps, when customer returns
substitute item. In this case we need to follow the
standard RMA Process.

Is This Answer Correct ?    8 Yes 0 No

In OM customer requested for Item A but shipped Item B (Substitute Item). If customer returns sub..

Answer / mohammed

Sales Order-->New-->Enter return goods in negative & book
the order

Is This Answer Correct ?    0 Yes 7 No

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