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In OM customer requested for Item A but shipped Item B
(Substitute Item).
If customer returns substitute item what steps we follow
Is there any steps for substiture RMA returns?
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Answer / kishore kumar
There is no specific steps, when customer returns
substitute item. In this case we need to follow the
standard RMA Process.
| Is This Answer Correct ? | 8 Yes | 0 No |
Answer / mohammed
Sales Order-->New-->Enter return goods in negative & book
the order
| Is This Answer Correct ? | 0 Yes | 7 No |
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