Answer / jitendra

BPO



* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.

* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills



KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.

* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.

Answer / abinaya

BPO is where most of the work is done by making or
recieveing calls. In a KPO business is done by preparing
documents on Powerpoint, Word Excel
The person should be technically qualified for KPO but in
BPO any graduate are quqlified

hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out!

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