What is the difference between KPO and BPO ?
Answers were Sorted based on User's Feedback
Answer / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
Is This Answer Correct ? | 29 Yes | 0 No |
Answer / abinaya
BPO is where most of the work is done by making or
recieveing calls. In a KPO business is done by preparing
documents on Powerpoint, Word Excel
The person should be technically qualified for KPO but in
BPO any graduate are quqlified
Is This Answer Correct ? | 13 Yes | 1 No |
how many round conduct at convergys?
9. Insists on error-free records
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
What will be the working time for domestic call centre?
what is V.O.I.P?
Atleast tell me five point that makes me to hire you rather than to hire another guy of same qualification and experience as you.
Can you give me an example of a time when you had to explain something complex or complicated to someone?
What is the exact meaning of BPO?
16 Answers Airtel, BPO, BPW, eCommerce, Flipkart, Infosys, Kankei, Tech Mahindra, Videocon,
How would you relate your key competencies to this position?
2 Answers Great Eastern, Redson, Redstone,
tell me some thing about your self
if u hv been invisible for a day what will you do?
56 Answers Ayush, Genpact, HCL,
Tell me about ur's favourite place in hyd