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Answer Posted / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
| Is This Answer Correct ? | 29 Yes | 0 No |
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abdul, you have technical background but why do you want to come in BPO & for non- technical process?
Which one do you think –web or voice- suits your qualifications better? : bpo
hi ive done my pg in life sciences so why do u want to join BPO rather than going to research institute
WCT tax alos applicable on painter the total amount of work Rs.35000/- only
how we will change our low living standard ?
all general question related bpo and self
tel me sumdin abt indian culture?
what techniques and tools do you use to be organized?
Discuss the most stressful situation you came across in your previous job.
why do u want change u r org
What would you do if your team ceased to perform? Them.
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
what is semi technical process?
tell me when about a time when your common sense paid off for you?
what are the major key responsibility areas for a manager in bpo...?
