Answer Posted / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
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