Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / jitendra
BPO
* It provides services like customer care, technical
support through voice processes, tele-marketing, sales, etc.
* Low end services
* Process expertise
* Pre-defined processes
* It employees not- so- qualified workers as it focuses
on communication skills
KPO * KPO provides in-depth knowledge, expertise and
analysis on complex areas like Legal Services, Business &
Market Research, etc.
* High end services
* Knowledge expertise
* Requires application, understanding of business and
analytical bent of mind
* It involves skill and expertise of knowledge workers
with excellent educational background.
| Is This Answer Correct ? | 29 Yes | 0 No |
Post New Answer View All Answers
explain about the validations and in your project where did u used the validations?
what are you planning on your next b'day/what have you planned on your next b'day ..??
Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all
How would you teach a blind person to withdraw her credit card account on an automated teller machine?
tell me about your your marvelous day that you have spent till now
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
What was your reason for leaving?
in wat manner we shud describe a topic,i wanna know the well mannered step by step answer,plz any one help me outa this
How to tackle the customer language barrier that exists in between?
What is your favorite food tell me how it's being prepared?
what is the key aspect that helps improve customer service?
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
What are your strengths and weaknesses? Give an example of this behaviour
SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"
wata is all about qm intigration
