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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

2425

please let me know about the versant round...

2583

How is Attrition Calculated ?

IntelNet,

2050

How is Absenteesim Calculated ?

IntelNet,

1994

How is AHT Calculated

IntelNet,

1976

What are your KPI’S / KRA's ?

IntelNet,

2123

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2931

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1923

Define Customer Service & Why is Customer Service important ?

IntelNet,

2136

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

2067

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2253

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

981

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1802

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1884

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2124


Un-Answered Questions { Call Centre }

What do you consider as your greatest weakness and strength?

2339


Your last travel experience?

2051


1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

2501


being a b.c.a student why do you want to go for a call centre job

2784


Dear sir, I wish to establish a communication tower of any mobile company on a land area of 10000 sq feet in Sec-11 Indira Nagar, near Munshi Pulia, Lucknow. Please contact Usha Arora or Shalini Arora on 09889732922.

2294


GD about the reality show on TV

4380


sir i applied for ass. sequirity officer from barc but i could not get any notice or call letter pl tell us

2822


what's ur financial needs? how to face a furious customer? do you know how to motivate other?

2389


1. Has modern looking equipment

2381


WHY SOMEONE WANT TO APPLIED FOR AN IJP IN SAME PROCESS BUT DIFFRENT DEPARTMENT

4084


Tell something about today's climate?

5811


why you want 2 join bpo ,after completing hotel managment?

3211


what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?

10225


how do u demonstrate in strong situations?

2591


Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.

2460