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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

2316

please let me know about the versant round...

2462

How is Attrition Calculated ?

IntelNet,

1954

How is Absenteesim Calculated ?

IntelNet,

1911

How is AHT Calculated

IntelNet,

1880

What are your KPI’S / KRA's ?

IntelNet,

2031

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2802

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1818

Define Customer Service & Why is Customer Service important ?

IntelNet,

2055

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1954

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2177

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

905

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1719

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1796

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2040


Un-Answered Questions { Call Centre }

Whatb is Bpo? What is Call centre? What is Telemarketing?

2557


hi, could u tell me how to sell a pen in hindi

1897


problems and consequences of bpo ?

10344


What if the customer is not happy with your answer or solution?

1480


In call centre which types of calls we receive? answer in short.

2364


Why doesn’t u go for technical one....as u r doing technical course from NIIT.

2403


Do you like multi-tasking or you prefer to tackle one problem at a time?

1305


TELL ME YOU HAVE SEEN CROWDED MARKET?

4161


how does your home town differs from hyderabad speak it for three minutes

2759


generally, now a days all call center and IT companies are asking us to speak or talk on some topics?

2601


Had you thought of leaving your present position before? If yes, what do you think held you there

2860


What is the difference between kpo and bpo? : bpo

1152


all general question related bpo and self

2537


1.favorite teacher? 2.memorable event 3:school life Guys please give space for each answer for one particulare question and please mention numbers for which question your are giving he answer...please dont mixup

2330


what are the advantages of crm ?

1826