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Call Centre Interview Questions
Questions Answers Views Company eMail

How can we control attrition and reduce shrinkage

Genpact,

1788

please let me know about the versant round...

 1884

How is Attrition Calculated ?

IntelNet,

1446

How is Absenteesim Calculated ?

IntelNet,

1390

How is AHT Calculated

IntelNet,

1430

What are your KPI’S / KRA's ?

IntelNet,

1506

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2117

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1305

Define Customer Service & Why is Customer Service important ?

IntelNet,

1571

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1403

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

1696

How would you handle an irate Client OR How do you manage conflicts ?

IntelNet,

632

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1281

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1328

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

1591

Un-Answered Questions { Call Centre }

WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?

1904

Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.

1869

WCT tax alos applicable on painter the total amount of work Rs.35000/- only

3391

why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

1849

WHY SOMEONE WANT TO APPLIED FOR AN IJP IN SAME PROCESS BUT DIFFRENT DEPARTMENT

3478




Why do you think you will do well in this job? : bpo

681

How is AHT calculated & How will you reduce AHT

1303

If you had enough money to retire right now, would you? : bpo

771

How to deal with unreasonable customer demands?

704

what are you planning on your next b'day/what have you planned on your next b'day ..??

1316

speak about joint family v/s nuclear family

2634

What are advatages and disadvatages of BPO job?

1870

If you have a superpower what would like to do for one day at work and why?

1477

How can you create new opportunities for customers proactive engagement?

812

i want m commerce and e commerce topic

1112

For More Un-Answered { Call Centre } Questions Click Here