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I want to know in brief - What is a Disiplineary Action
Policy (DAP) and Carective Action Policy (CAP) the both
terms used in call center ?
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I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
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