I want to know in brief - What is a Disiplineary Action
Policy (DAP) and Carective Action Policy (CAP) the both
terms used in call center ?
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Answer Posted / Parinita
Disciplinary Action Policy (DAP) is a set of rules that outlines the consequences for employees who violate company policies, procedures, or standards of conduct. It is designed to ensure consistency and fairness in dealing with disciplinary matters.
Corrective Action Policy (CAP) is a policy that addresses performance issues and provides steps to help an employee improve their job performance. The goal of CAP is to identify the root cause of poor performance, provide necessary training or coaching, and ultimately help the employee meet the expectations of their role.
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