Answer / bj

Check back with your specifications regarding the server
requirements. If the requirement was never specified, you
have assumed that the requirement is a 32 bit system.

In this situation, list the possible reasons why it failed.
Run a system test on a 32 bit machine and doubly ensure that
the reason for failure in only the server specification

Schedule a meeting with the customer and let them know that
the UAT failed and the most probable reason being he server
specification. Provide them the list of other possible
reasons (if you found any) and also inform them about your
plans on how to plan to tackle the issue and your
guesstimate of the time for the same.

Based on the criticallity of the system, one of the
solutions could be to deploy the software system on a 32 bit
server while you figure out a way to fix the issue. This
option could be given to the customer.

It is quite possible that the customer would take this
option and this would save time for the customer and help
your team to quickly find a fix.

Otherwise go with whatever the customer thinks you should do.

Answer / veerendra kumar

First of all we need to react to this situation more in a
technical way, many of the 64 bit OS are supporting 32 bit
applications. First verify if the OS can support 32 bit app
on the UAT or PROD server, 99% OS would have drivers to run
32 bit apps.

In the worst situation you may go with 32 bit system till
your app gets covert on to 64 bit.

Answer / yogesh

There is not a signle answer for this situation , I faced
this problem , and faced critisim also. I changed the
process steps as part of the reaction.

Assumptions are the most critical factors when PM work out
the planning stage.

As PM it should have been noticed in requirement and test
case reviews about the various platform compatibility
checks.

But this requirement missed totally, in this case,estimate
and negoiate with the customer and ask for the new time
lines for phase by phase migration to 64 bit platform.
Mostly the impact will be on projct cost and who will be
accounted for.

Answer / sreedhara

First Analyze the problem throughly, it is technical problem or requirements mismatch problem or your team developed in 32 bit environment. First test a sample code on the 64 bit environment at development box and ensure it runs with out problem. Then estimate who much extra efforts are required to complete conversion, can we do in module wise or drops (agile method), finalize all these things at your end then approach the customer about the issue, with all the solutions and efforts. Before that ensue that all these things are not captured in the issue log (issues, risks & assumptions).

Answer / shri

having 1 round of testing on 64 bit environment

Answer / ck

First list out the possible reasons why it is failed and
also list out possible solutions...Then inform the customer
with effort required if possible with revised dates

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