Answer / dharmpal

Try reproducing issue, if you succeed, Provide him the
screenshot if the behavior is steady, otherwise you can
shot video of the behavior observed.

Answer / ajay anand

To find the related modules from where we take data for
this module,many times defects from other module have a
passing effect of error to other module.

Answer / rajendra

The bug should be reported as 'Incident BUg'

Byee friends

Rajendra
rajendra.penumalli@yahoo.com
Call me:+91-9885162742
hyderabad
india

Answer / softwaretester4u

the defect is not reproduced tha defect status should
be "not reporducable" and give proper comments and
description

Answer / jagadeesh

In case of not repro bugs all the availbale information
like bug screen shots, configuration settings, environment
and any applicable special conditions have be well
documented and and notified to the client in case of
services based testing. In case of the Product testing the
same is Appended to the product release notes under the
section "Known Issues of the Product".

Let me know if it can be improved
Thanks
Jagadeesh

Answer / naveen

If the bug is not reproducible ,dev guys make a call
with "Not reproducible".
If the tester takes the call and makes it reproducible by
checking in diff environments and machines the defect
status can be changed with "reopen" else provide the
comments in defect tool and close the issue/defect

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