Answer / mythri

At that moment as a tester once we check our requirement
document based on that we wil try to convience developers
this is our requirement document based on that we are
getting bugs in ur application like that we wil convience
still he is not conviencing then we wil take this issue to
our team lead for his assistance.

if i am wrong pls. correct me bh.mythreyi@gmail.com

Answer / rajasundar

This answer is bit tricky;

Yes.There is a possibility that the functionaly can work in
his system or environment. Because his system can have some
development tools which makes the application to work.
This conflict always occurs between the developers and
testers.

Thats why we should have two different environments as Dev
and QA.

Fine.Now coming to the point.
Its not working (i.e. Reproduceble) in QA Environment and
working in Dev. Environment right ?

Where ever you are, its not an issue, if you are in the
client network and if your systems are in the client
network then ask him to

1. install VNC in his system and install VNC in your Test
PCs.Then you can ask him to come to your test PC and solve
this issue.
2. Ask him to come to your test PC using Remote desktop and
solve the issue.

If you are not in client network then ask him to install
the application in a fresh system.

See, screen shots will not serve the purpose(its just
supporting thing thats all, through the SH you are telling
that some where/Some how the defect is happening).As a
tester you should try to isolate the problem to a maximim
level and provide max. informations to Developer to
reproduce and solve the issue.

If you isolate the problem then easily you can guide the
developer to reproduce it.

Answer / jyothi

Fine if the developer is also at same place call him up and
show him at u'r system under what inputs the system is
throwing error.

Onsite show him thru net meeting.

Insist the dev to install the same build from which u got
the error.If still it is not reproducible,keep the bug on
hold for some more testing to go on and see for later
builds. if u are once again facing the same problem,then
reopen the bug.

Answer / k.chandra sekhar

a) In this time I will give the, which test data I
executed, where I found the mismatch of the expected and
actual, all the snapshots with full description, before
test cases and after test cases description also, and my
system environment also I will send to the my developers in
same place or different places
my name is k. chandra sekhar
my phone no is 09246540049
my mail id ndra_143@yahoo.co.in

Answer / venkat

I will ask the dev team to release the new build (with the
code currently in Dev environment...
If the bug still exists then may be the QA environment needs
to be updated w.r.t the Dev environment....
if they still not accept i will leave to the Client with its
status Open... I will definitely not close the defect...

Answer / @mit

In this case,v try ourself to reproduce the bug with same
steps & Test data.If it reproduce again then take the
screen shot and send back to the developre along with Steps
to Reproduce,Test data and Screen shot.

-If developer is in india or at same location(where Tester
is available) then in front of him Reproduce the same
bug.But if again he is not accepting the bug then show the
bug to the TL of both Testing and Developers side with
Severity.

-If developer is on site then call him and tell them in
what scenario v get the bug along.But if again he is not
accepting the bug then show the bug to the TL of both
Testing and Developers side with Severity or mail him along
with attached steps to Reproduce,Screen shot and Test Data
and take TL,PM or client into loop.

That way should be work. :-)

But first twice,ur bug must be valid otherwise u r in
Problem.

Answer / hemal

I totally agree with the solution provided by Rajasundar.
If the developer, inspite of all these, is not convinced,
the last option is to escalate. Put the bug on hold. First
involve the seniors (Test Lead/Test Manager). And as a last
resort involve Business Analyst/Customer to decide whether
this actually is a defect or not.

Answer / mys

I will recheck it & then I discuss with the developer to
convince him.Still He is not convinced I inform to my
testleader.

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