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u posted a bug with screenshots and steps to reproduce but
still the developer is not accepting this is a bug. in dev
system it is not reporducing . how u'll convince he
developer? (if the developer is in india or onsite(give the
answer for both the cases)
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Answer Posted / rajasundar
This answer is bit tricky;
Yes.There is a possibility that the functionaly can work in
his system or environment. Because his system can have some
development tools which makes the application to work.
This conflict always occurs between the developers and
testers.
Thats why we should have two different environments as Dev
and QA.
Fine.Now coming to the point.
Its not working (i.e. Reproduceble) in QA Environment and
working in Dev. Environment right ?
Where ever you are, its not an issue, if you are in the
client network and if your systems are in the client
network then ask him to
1. install VNC in his system and install VNC in your Test
PCs.Then you can ask him to come to your test PC and solve
this issue.
2. Ask him to come to your test PC using Remote desktop and
solve the issue.
If you are not in client network then ask him to install
the application in a fresh system.
See, screen shots will not serve the purpose(its just
supporting thing thats all, through the SH you are telling
that some where/Some how the defect is happening).As a
tester you should try to isolate the problem to a maximim
level and provide max. informations to Developer to
reproduce and solve the issue.
If you isolate the problem then easily you can guide the
developer to reproduce it.
| Is This Answer Correct ? | 4 Yes | 1 No |
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