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During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received and e-mail from one of the meeting members saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques?
A. Confrontation
B. Forcing
C. Smoothing
D. Storming
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You are a project manager for Capella Systems. Your company writes custom software for accounting and financial systems for medium- to large-sized corporations. Your recent project has experienced some setbacks, and you've been forced to rework the design of one of the programs because it doesn't match the customer's requirements. Since some parts of the program have already been written, it will have to be rewritten so that it matches the design changes. This rework has increased costs, and you're beginning to notice some signs of poor morale because of the rework. Which of the following is true? A. The problems occurred because the WBS was not constructed properly. B. The quality assurance plan was carried out correctly, which is how the design problems were discovered. C. The problems occurred as a result of poor scope definition. D. The Risk Management Planning process details these kinds of risks and the responses you should put into place should they occur.
Your organization regularly uses a tool and technique of the Contract Closeout process to identify lessons learned, including the successes and failures, which will benefit future activity on this project and on future projects. Which tool and technique arc they using? A. Product documentation inspection B. Contract process review C. Performance measurement review D. Procurement audit
You are a project manager for Dutch Harbor Consulting. Your latest project involved the upgrade of an organization’s operating system on 236 servers. You performed this project under contract. You are in the Closing process and know that product verification is for what purpose? A. To verify the goals of the project and assure the product of the project is complete B. To evaluate all the work of the project and compare results to project scope C. To verify all the work was completed correctly and satisfactorily D. To evaluate project goals and assure the product of the project meets the requirements
The purpose of the Initiation process is to: A. Formally recognize the existence of a project or project phase B. Formally recognize the need that brought about the project be it marketing demand, customer requests, business need, technological advances, or legal requirements C. Formally recognize the stakeholders of the project and identify them in the project charter D. Formally recognize the project sponsor and document his or her project goals
You are the project manager for a construction company that is building a new city and county office building in your city. You recently looked over the construction site to determine if the work to date was conforming to the requirements and quality standards. Which tool and technique of Quality Control are you using? A. Performance measurements B. Inspection C. Sampling D. Prevention
All of the following are true regarding configuration management except: A. Requires all acceptance decisions to be made through the CCB B. Serves as a change control system C. Describes the physical characteristics of the product of the project D. Controls changes to the characteristics of an item or system
Which of the following is displayed as an S-curve? A. Gantt B. Cost baseline C. Critical path D. PERT
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You are the project manager for a construction company that is building a new city and county office building in your city. Your CCB recently approved a scope change. You know that scope change might come about as a result of all of the following except: A. Schedule revisions B. Product scope change C. Changes to the agreed-upon WBS D. Changes to the project requirements
This process applies evaluation criteria to the bids and proposals received from potential vendors: A. Solicitation B. Contract Administration C. Source Selection D. Quality Assurance
Your project was just completed. Due to some unfortunate circumstances, the project was delayed causing cost overruns at the end of the project. Which of the following is true? A. You document the circumstances as lessons learned. B. You pay particular attention to archiving the financial records for this project. C. Your project ended due to starvation because of the cost overruns. D. You document the circumstances surrounding the project completion during the Scope Verification process.
How do you manage team performance?
Design Patterns 
