Explain the concept of total quality management.
- 1 Answers
- 1221 Views
- EX, I also Faced
- E-Mail Answers
Answer / Mamta Bisht
Total Quality Management (TQM) is a management approach aimed at achieving continuous improvement in all aspects of an organization. It emphasizes customer satisfaction, teamwork, and the involvement of all employees in the quality improvement process.
| Is This Answer Correct ? | 0 Yes | 0 No |
You are the project manager for a software consulting firm that is working on developing a new software program for a customer in another country. Things seem to be progressing well. Recently, your stakeholders examined the work of the project and formally accepted the work results. Which process was just performed? A. Scope Verification B. Quality Assurance C. Performance Reporting D. Quality Control
Intellectual property includes all of the following except: A. Software B. Patents C. Hardware D. Business processes
You are the newly appointed project manager for a pharmaceutical company. Your company has asked you to head up a project to research a new children's medication. You've identified the lab equipment you'll need, the software needed to perform analysis and measurements, and the skill level and types of the technicians and researchers for this project. Which of the following is true? A. The project manager and resources have been identified as part of the outputs of the Initiation process, and this information can be found in the project charter. B. The resources and project manager have been identified as an input to the project Initiation phase. Further information is needed to produce the project charter, which will include the resources and project manager. C. The project manager and resources have been identified as part of the project selection process. The selection committee requires resource information to make a final decision. D. The resources and project manager have been identified as part of the project selection process. The selection committee requires resource information to make a final decision.
You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. One of your users verbally requests changes to one of the screen displays. You explain to her that the change needs to go through the change control system. You explain that a change control system does all of the following, except: A. Document procedures for change requests B. Track the status of change requests C. Describe the management impacts of change D. Determine if changes are approved or denied
Sally is a project manager working on the Resource Planning process. She should consider all of the following when developing the resource requirements output except: A. WBS B. Supply purchase policies C. Resource rates D. Special knowledge and talents
Which of the following are tools and techniques of the Initiation process? A. Project selection methods and expert judgment B. Project selection criteria and expert judgment C. Constraints and assumptions and expert judgment D. Expert judgment and project charter
Which of the following are the tools and techniques of the Cost Budgeting process? A. Project management information system, analogous estimating, bottom-up estimating, mathematical analysis B. Analogous estimating, bottom-up estimating, mathematical analysis, computerized tools C. Project management software, analogous estimating, bottom-up estimating, parametric modeling D. Analogous estimating, bottom-up estimating, parametric modeling, computerized tools
All of the following are true regarding the ADM method except: A. It's a tool and technique of Activity Sequencing. B. It uses one time estimate to determine durations. C. It's also called AOA. D. It's rarely used today.
You are a project manager who has recently held a project team kickoff meeting where all the team members were formally introduced to each other. Some of the team members know each other from other projects and have been working with you for the past 3 weeks during the Planning processes. Which of the following is true? A. Team building begins once all the members of the team are identified and introduced to each other. This team is in the storming stage of Team Development. B. Team building begins at the Planning process. This team is in the storming stage of Team Development. C. Team building begins once all the members of the team are identified and introduced to each other. This team is in the forming stage of Team Development. D. Team building begins at the Planning process. This team is in the forming stage of Team Development.
Which of the following describes the cost of quality associated with scrapping, rework, and downtime? A. Internal failure costs B. External failure costs C. Prevention costs D. Appraisal costs
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Their products range from simple tight strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a change. One of the business unit managers submitted a change through the change control system, which utilizes a CCB. Which of the following is true regarding the CCB? A. Describes how change requests are managed B. Requires all change requests in writing C. Approves or denies change requests D. Requires updates to the appropriate management plan
You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk
Design Patterns 
