Answer / roshan

Quality increases profit also gets increases it won't affect the business..........

Answer / padmas

Quality of any product increases the market place for that product. For example the market for Product x does good business for it because everyone buys the quality product and it gets recognized for its quality. If the quality is not good the lesser people buy it and there will not be any market for it to do its business. Quality of any product place a role in its business. Though the lesser quality product also exist in the market and may run good business for it but it all depends on the need of the product.

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1 Answers  

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

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you are preparing for mba then why job???????

2 Answers   iEnergizer,

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