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Which of the following is the MOST important function to be
performed by IT management within an outsourced environment?
A. Ensuring that invoices are paid to the provider
B. Participating in systems design with the provider
C. Renegotiating the provider's fees
D. Monitoring the outsourcing provider's performance
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Answer / guest
Answer: D
In an outsourcing environment, the company is dependent on
the performance of the service provider. Therefore it is
critical to monitor the outsourcing provider's performance
to ensure that it delivers services to the company as
required. Payment of invoices is a finance function which
would be done per contractual requirements. Participating in
systems design is a by-product of monitoring the outsourcing
provider's performance, while renegotiating fees is usually
a one-time activity.
| Is This Answer Correct ? | 12 Yes | 1 No |
Answer / guest
D. Monitoring the outsourcing provider's performance
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / radhakrishnan
Ans : D
In an outsourced environment, the accountability remains
with the management hence performance monitoring is an most
important function to perform.
| Is This Answer Correct ? | 1 Yes | 0 No |
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