Which of the following is the MOST important function to be
performed by IT management within an outsourced environment?
A. Ensuring that invoices are paid to the provider
B. Participating in systems design with the provider
C. Renegotiating the provider's fees
D. Monitoring the outsourcing provider's performance
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Answer: D
In an outsourcing environment, the company is dependent on
the performance of the service provider. Therefore it is
critical to monitor the outsourcing provider's performance
to ensure that it delivers services to the company as
required. Payment of invoices is a finance function which
would be done per contractual requirements. Participating in
systems design is a by-product of monitoring the outsourcing
provider's performance, while renegotiating fees is usually
a one-time activity.
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