What is the difference between SLA and TAT ?

Answers were Sorted based on User's Feedback



What is the difference between SLA and TAT ?..

Answer / paddy

SLA is service level agreement and TAT is turn around
time.

Is This Answer Correct ?    163 Yes 11 No

What is the difference between SLA and TAT ?..

Answer / ramon

Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.

Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"

Is This Answer Correct ?    92 Yes 12 No

What is the difference between SLA and TAT ?..

Answer / amfa

SLA - Time taken to resolve the issue(ticket) according to
the priority(High, Medium, Low).

TAT - Time taken to respond to the issue(ticket). Its just
like acknowledgement.

Is This Answer Correct ?    66 Yes 19 No

What is the difference between SLA and TAT ?..

Answer / nd

SLA is service level average and TAT is turn around
time...in call centre .

Is This Answer Correct ?    54 Yes 37 No

What is the difference between SLA and TAT ?..

Answer / nooran co.

Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.

Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"

Thanks for Marking this An

Is This Answer Correct ?    16 Yes 1 No

What is the difference between SLA and TAT ?..

Answer / ajaykumar

SLA stands for Service level agreement, which has the
agreed points between the parties like TAT, Quality and etc.

So TAT (Turn around time) is a part of SLA.

Is This Answer Correct ?    24 Yes 13 No

Post New Answer

More Call Centre AllOther Interview Questions

How many rounds of interview are taken in international call center?What are they?

3 Answers   247Customer, FirstSource, IBM,


what is the importance of quality and quality analyst in call center

0 Answers  


SPEAK ON LARGE HEYDRON COLLIDER(LHC)?

1 Answers   IntelliCom,


1.How to describe my school days

12 Answers   ABC, Genpact, IBM, IndiGo, Johnson, Sitel, Wipro,


what is MIS report, how can u prepered MIS report give me an example ,and sho that?

3 Answers   HCL,






for which device 3xx error encounter?

0 Answers   Brigade,


What are the key aspects that can help to improve your customer service?

0 Answers  


why do u want to switch

0 Answers   Tech Mahindra,


Why you want leave last organsation

4 Answers   Serco,


What do you find good in your present company.

4 Answers   Aegis, BA Continnum Solutions, Wipro,


IF U ASKED TO VISIT FOREIGN WHERE DO U LOVE TO GO AND WHY

3 Answers   GE,


tell me some thing about blobal worming

0 Answers   Wipro,


Categories