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What is the difference between SLA and TAT ?
- 6 Answers
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Answers were Sorted based on User's Feedback
Answer / paddy
SLA is service level agreement and TAT is turn around
time.
| Is This Answer Correct ? | 163 Yes | 11 No |
Answer / ramon
Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.
Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"
| Is This Answer Correct ? | 93 Yes | 12 No |
Answer / amfa
SLA - Time taken to resolve the issue(ticket) according to
the priority(High, Medium, Low).
TAT - Time taken to respond to the issue(ticket). Its just
like acknowledgement.
| Is This Answer Correct ? | 68 Yes | 19 No |
Answer / nd
SLA is service level average and TAT is turn around
time...in call centre .
| Is This Answer Correct ? | 54 Yes | 37 No |
Answer / nooran co.
Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.
Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"
Thanks for Marking this An
| Is This Answer Correct ? | 16 Yes | 1 No |
Answer / ajaykumar
SLA stands for Service level agreement, which has the
agreed points between the parties like TAT, Quality and etc.
So TAT (Turn around time) is a part of SLA.
| Is This Answer Correct ? | 24 Yes | 13 No |
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