What is the difference between SLA and TAT ?
- 6 Answers
- 84785 Views
- Allsec Technologies, Reliance, I also Faced
- E-Mail Answers
Answer Posted / nooran co.
Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.
Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"
Thanks for Marking this An
| Is This Answer Correct ? | 16 Yes | 1 No |
Post New Answer View All Answers
How to sell a pen in Hindi
hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy
i want m commerce and e commerce topic
Can you use different software’s easily? : bpo
What are your KPI’S / KRA's ?
Give me a instance when a customer appreciate your service.
What is the difference between the shore and off-shore outsourcing? : bpo
Explain briefly Globalisation
explain the senerio ofa bus stand or a a shopping mall as if you are a guard or dustbin!!
Would you take up this job if we offered it to you?
What you know about call center?
How to start up the interview for Team leader or Assistant Manager position
Why do you want to join Virtual Command Centre (Work Force Management)
Technical like c,c++,Telecommunication
How can we control attrition and reduce shrinkage
