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What is the difference between SLA and TAT ?
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Answer Posted / ramon
Service Level Agreement measure the percetage of incidents
resolved within the agreed timelines. Example: 80% of calls
answered before agreed treshold of 20 secs.
Turn Around time is just the time it took to resolve the
issue. Example: "All cases escalated to Operations team
have a TAT of 6:20 hs"
| Is This Answer Correct ? | 93 Yes | 12 No |
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I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
When do you want to start?
tel me someting about your past
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
Where do you see yourself after five years? : bpo
An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....
How do you measure good customer service?
speak about joint family v/s nuclear family
Are you a good team player?
Explain how to tackle the customer language barrier that exists in between?
Give me an example of how you have dealt with an under-performing team member in the past.
how are you qualified for this job?
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.
what would a system restore do?technically what would it do
