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Call Centre Interview Questions
Questions Answers Views Company eMail

What are the important things you need to take care of implementing a crm solution to your business?

1238

Why do you want to work in a call center?

1295

What would you do if the customer says that it took you long to resolve an issue?

1304

Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge

1509

How can you get responsive customer feedback?

1168

What if the customer is not happy with your answer or solution?

1533

What is backend?

1222

Why did you leave your last position?

1 1501

How the analysis of departed customer help your organization?

1219

How to deal with customers who deny paying for service/product?

1195

What is the difference between a bpo and a call center?

1256

What is near shore outsourcing?

1211

How to deal with abusive/slang using customer?

1384

What are the key attributes of a call center executive?

1213

Do you like multi-tasking or you prefer to tackle one problem at a time?

1349


Un-Answered Questions { Call Centre }

TELL ME YOU HAVE SEEN CROWDED MARKET?

4201


3. Employees at appear professionally dressed

2801


I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?

2501


What according to you is a job like at a call center?

2741


what is your career aspect & if they asked in general what should i answer?

2306


Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

2522


what were u doing some many years after doing graduation?

2440


women in politics

2483


Tell me about ur college days

1554


name useful online tools that can be used for better customer service

1237


How can you resolve the problem to customer’s satisfaction?

1281


what is crm?

1858


When do you want to start?

1996


Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2314


If you had enough money to retire right now, would you? : bpo

1280