Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

I am working on cross company STO. After I create STO, I cannot create outbound delivery by using VL10D. When I check the STO, I find that the delivery creation date is blank. It seems the system does not add the STO to delivery due list automatically. Is some setting in SD affecting this?

2 Answers   FCS Software Solutions,

---

There is an interface between sd and fi in invoicing. Can you think of another interface between sd and fi?

0 Answers  

---

Where is shipping conditions stored?1

9 Answers  

---

Explain ‘business area’?

0 Answers  

---

What do you mean by order confirmation

0 Answers   Wipro,

---

---

How to create sold to party and ship to party in SAP

3 Answers  

---

Where Can I find Building Blocks?

2 Answers  

---

How can you tell if a transport entry is in the process of being imported in sap ? : transportation management

0 Answers  

---

what is SLA? what is OLA? what is the difference bet ween SLA and OLA?

1 Answers  

---

How is sap transportation management different from the sap erp logistics execution transportation solution (le-tra)? : transportation management

0 Answers  

---

Maintaining sales organization (tvko)?

0 Answers  

---

what is your SLA(service level agreement)

2 Answers   Big Four 4, IBM, Wipro,

---