What do you mean by High Priority, Medium Priority, Low
Priority Tickets? Give me examples by giving details of
issues,your analysis and finally your resolution from
your support projects? I have an interview in immediate
future so plzz help me...Please reply asap... Urgent!!!!
Waiting for your response eagerly... Thanks in advance
Answers were Sorted based on User's Feedback
Answer / satish
High Priority - Should fix in 8 Business hours. Business critical and no work around is available. Ex:Production impacted, Shipping activities are stopped.
Medium - 3 Business Days. Business impacted but can run the business with workaround. Normally on pricing, outputs.
Low Priority - No exact time limit, should fix in 20 - 30 Business days, depends on the resource availability and business requirement. Ex: route determination for planned shipping.
Fix: Issue with existing system system ex: config wrong or impacted by another project or impacted by other enhancement and impacted by some other change.
Enhancement: New requirement like new config or new report.
Hope this is helpful.
Satish
Satish8165@gmail.com
Is This Answer Correct ? | 4 Yes | 3 No |
Answer / paul scholes
Priority on tickets are decided on the service level agreement.
high level tickets are tickets which are critical to the
business and must be solved as soon as possible .ex; 4-8 hrs
Medium in 2-5 days
Low 5-12 days
If anyone can give examples it would really help
Is This Answer Correct ? | 2 Yes | 6 No |
Where is shipping conditions stored?1
What are different sales document in sap system?
Hi SD Experts, Have you created any Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? If so explain with an example? Explain in detail about the Procedure, Path, T-codes (if any), Logic, Analysis and finally resolution/ solution for calculating Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? I need your real time data examples more & more? Please do not give much importance to Theoretical definition concentrate more on Business Scenario & detailed procedure (Both Configuration & Customization) and Simple coding logic required if any from ABAPer from real time data? This question related to Pricing is most important as it is being asked more frequently in many Interviews? I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards
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