What do you mean by High Priority, Medium Priority, Low
Priority Tickets? Give me examples by giving details of
issues,your analysis and finally your resolution from
your support projects? I have an interview in immediate
future so plzz help me...Please reply asap... Urgent!!!!
Waiting for your response eagerly... Thanks in advance
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Answer Posted / satish
High Priority - Should fix in 8 Business hours. Business critical and no work around is available. Ex:Production impacted, Shipping activities are stopped.
Medium - 3 Business Days. Business impacted but can run the business with workaround. Normally on pricing, outputs.
Low Priority - No exact time limit, should fix in 20 - 30 Business days, depends on the resource availability and business requirement. Ex: route determination for planned shipping.
Fix: Issue with existing system system ex: config wrong or impacted by another project or impacted by other enhancement and impacted by some other change.
Enhancement: New requirement like new config or new report.
Hope this is helpful.
Satish
Satish8165@gmail.com
| Is This Answer Correct ? | 4 Yes | 3 No |
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