Who is the team leader in a BPO?
What is the responsibility of a team leader in
bpo?
What is the kRA for a team leader in BPO?
What are the Core skills needed for Team
Lead?
What was accomplished as an inbound team lead?
What are challenges face by a team leader of a bpo?
What are vital Contingency plans a team lead must
take car
How should a team lead play as a good team player?
As a team lead how do you pacify an angry client?
How you will resolve if there is problem between
your Team member and get work done?
Explain how you estimate your project / task end
dates and then monitor them to ensure that dead lines are
met.
How did you measure your success as a team
leader?
How is the effectiveness of a team measured by team
lead?
How important is leadership and communication skill
plays part in a team leader role?
What is Self-managed team leadership?
How must the team leader play the role of learner
to benefit a team?
What are the Leadership Styles a good team leader
must follow?
How does a team lead identify performance problems
and solve the same among their team members?
How can a team lead keep the team organized to meet
deadlines or goals?
What are the training methodologies a team leader
must take to educate a team?
What steps must a team lead take to focus the
skills of team members to higher authorities?
What are the attributes a team leader must look for
while selecting members for their team?
What steps must a team leader take to motivate the
team?
Why is people management attribute very important
for a team lead?
What are the weakest qualities or attributes a team
leader should avoid definitely?
As a team lead how do you enforce priority on a
group member when he feels that the other thing is more
important than the first?
What are the communication methods you followed
within team and to client ?
scenario :-
What you will do if the Team members do not like
you
As a Team Lead how do you deal with the toughest
group and get their cooperation?
Explain a scenario where you go in Win-Win
situation or tell scenario where you provide a solution by
which client and your team was Happy.
An executive in the team is absconding for 10 days
and did not inform his team leader. He text his leader on
11th day that he is unwell but when TL tried calling him
back, he did not respond. After 1 week, he came back to
office with a medical certificate
If conflict arises between two people how will
solve that. If one person is overlooking into others job
how to deal with such type of people
How should a team lead handle a team member who
always gives defensive response?
- 9 Answers
- 77636 Views
- ABC, Aegis, Ernst Young, HGS, IBM, Inter Globe Technologies, Ison BPO, Serco, Spanco, I also Faced
- E-Mail Answers
Answer Posted / valentino fernandes
Duties / Responsibilities of a Team Leader.
1. To be an effective communication bridge between
management and agent / team members.
2. To attend to any immediate issues raised by the team
members pertaining to day-to-day operations and resolving
them within a stipulated time.
3. To drive the team towards goals and targets set by
respective management heads.
4. To be able to lift the teams morale in time of need or
when faced with an obstacle.
5. To be tactful and diplomatic in handling any challenges
faced due to non performance or personal matters in the team.
6. To have foresight in planning and addressing of any
issues / problems that the clients may face in the future.
7. To adhere to schedules and deadlines while preparing
reports and appraisals.
8. To be fair and just to all his team members when
resolving issues pertaining to appraisals / rosters / leaves.
9. To be knowledgeable and resourceful when faced with
matters of escalation calls and irate customers.
10. Finally, to be there for the team at all times and set
an example to follow and show the team long term goals of
leadership and management.
| Is This Answer Correct ? | 61 Yes | 4 No |
Post New Answer View All Answers
fullform of bku
HOW you spend the last day? how you spend the last Birthday.
What is your toughest or most challenging experience in life and how did you handle it?
What factors you should consider while creating a newsletter for a customer?
hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.
How would you describe your personality?
Hi, i have work experience in call center as a Team Leader,now i wanted to move from call center to other industires.Can u please suggest me in which domain i can get a job?
Give me an example of how you have dealt with an under-performing team member in the past.
i m under graduation student in B.A Stream. what is career in Genpact..
How to deal with abusive/slang using customer?
tell about ur self,what do u know about call center n iam an Be graduate how i should answer
u having experience of more than 2 yeras in marketing so why u want to join bpo?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
what are the key resposibilities of Team Leader
hello im bartek, who wants to be my girlfriend.?
