Who is the team leader in a BPO?
What is the responsibility of a team leader in
bpo?
What is the kRA for a team leader in BPO?
What are the Core skills needed for Team
Lead?
What was accomplished as an inbound team lead?
What are challenges face by a team leader of a bpo?
What are vital Contingency plans a team lead must
take car
How should a team lead play as a good team player?
As a team lead how do you pacify an angry client?
How you will resolve if there is problem between
your Team member and get work done?
Explain how you estimate your project / task end
dates and then monitor them to ensure that dead lines are
met.
How did you measure your success as a team
leader?
How is the effectiveness of a team measured by team
lead?
How important is leadership and communication skill
plays part in a team leader role?
What is Self-managed team leadership?
How must the team leader play the role of learner
to benefit a team?
What are the Leadership Styles a good team leader
must follow?
How does a team lead identify performance problems
and solve the same among their team members?
How can a team lead keep the team organized to meet
deadlines or goals?
What are the training methodologies a team leader
must take to educate a team?
What steps must a team lead take to focus the
skills of team members to higher authorities?
What are the attributes a team leader must look for
while selecting members for their team?
What steps must a team leader take to motivate the
team?
Why is people management attribute very important
for a team lead?
What are the weakest qualities or attributes a team
leader should avoid definitely?
As a team lead how do you enforce priority on a
group member when he feels that the other thing is more
important than the first?
What are the communication methods you followed
within team and to client ?
scenario :-
What you will do if the Team members do not like
you
As a Team Lead how do you deal with the toughest
group and get their cooperation?
Explain a scenario where you go in Win-Win
situation or tell scenario where you provide a solution by
which client and your team was Happy.
An executive in the team is absconding for 10 days
and did not inform his team leader. He text his leader on
11th day that he is unwell but when TL tried calling him
back, he did not respond. After 1 week, he came back to
office with a medical certificate
If conflict arises between two people how will
solve that. If one person is overlooking into others job
how to deal with such type of people
How should a team lead handle a team member who
always gives defensive response?
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- ABC, Aegis, Ernst Young, HGS, IBM, Inter Globe Technologies, Ison BPO, Serco, Spanco, I also Faced
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Answer Posted / yashpal
One who can guide a team of associates and run it to make
it highly productive for the organisation
| Is This Answer Correct ? | 284 Yes | 27 No |
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what are some aspects of your present or most recent position that you dislike?
please mail me the questions which are asked at the time of interviews in the call center
abdul, you have technical background but why do you want to come in BPO & for non- technical process?
What is inbound and outbound call centers?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
What are the major sectors for outsourcing? : bpo
What is your edge among others who are applying here?
How will you manage agents who are more tenured in the organisation and are elder to you ?
How can you turn down a request from a valued client?
