HI! I am fresher to call centre and would like to work in
this field. Can anyone explain me how to get started as a
fresher with no knowledge of interview,group discussion,
jam sesion etc.
Answer / Shrikant Saroj
Start by familiarizing yourself with the basics of call center operations, customer service principles, and industry-specific terminology. Practice essential skills such as active listening, clear communication, problem-solving, and empathy. Research common interview questions for call centers, and practice your responses to build confidence. Consider enrolling in a customer service or call center training program to gain additional knowledge and experience.
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