Answer / nayak

TO manage the team effectively and motivate the team
members to give their best.provide day to day
updation.solve their query.grievences.try to bring out the
feeling of oneness

Answer / mahesz

To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.

Answer / mohsin s. shaikh

First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.

how you handle the angry customer?

10 Answers   Sparsh,

---

What is the profile of a Team Leader ?

2 Answers   Convergys, FirstSource, Sarco, Serco,

---

why you left last job

2 Answers   WNS,

---

Find out the vaue of (7+77+777+7777............Unlimited)/1+11+111+1111

5 Answers   Genpact, Wipro,

---

why animal cells are not totipotent like plant cell?

0 Answers  

---

---

What is sale?

14 Answers  

---

Is British Rule benefit to India or not(If yes or no why?)

5 Answers   Satyam,

---

talk about your favorite cricketer at least for 2 minutes

1 Answers   Bank Of America, BMR, Capital IQ,

---

i'm a BE graduate wit specialization CSE.i've few months of exp as trainer n few months as HR IT Recruiter.i'd been for BPO interview n the question asked to me was y do u want to get into BPO(voice process)?? so could anyone help out how t reply to this..

2 Answers   Wipro,

---

why we hire you .

3 Answers   Genpact, HCL, IGT, Sitel, Tech Mahindra,

---

For UK shift Interview which accent we should use neutral, US or UK

2 Answers  

---

U have done BTECH still u want to join BPO why?

19 Answers   Cap Gemini, FirstSource, HDFC, IBM, Maven Infotech, Mphasis, Sitel, Wipro, WNS,

---