Answer Posted / mahesz

To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.

wata is all about qm intigration

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tell us about a time when u failed to meet a deadline.

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what are some aspects of your present or most recent position that you like?

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How would you handle negative feedback from angry clients?

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What is near shore outsourcing?

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Do you think that you’ll like this job?

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Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

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For implementing a crm solution to your business what things need to take care of?

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what kind of questions based on computer may be asked in an interview in BPO's?

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Hi guys im sukanya i completed my Bsc computers searchng fr a job. Plz help me

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what expectations do you have by own skills?

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what is insurance

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What are you Konw about genpact ?

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wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?

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Tell about your work experience. Why you quit that job?

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