Answer / roopesh

it is noting but solving the costumers problems by telophone
is called as call centre

Answer / azhar

basically call centre is the mediam of communication
between consumer and the manufacturer where consumer's
querries are being solved by the call centre executive

Answer / binu abraham

is a place were we recieve call from cst 24 hrs for there respective querries.and is a place were cst can call for any purposeof the respective company.

why are you want to join call centre. Don't say the same anwers, its a growing indresty....so on. Give me different anwers.

14 Answers   IBM, Wipro,

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formula of sla,aht

8 Answers   Aegis, HGS, Intelenet,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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How many times does the minute hand meet the hour hand in a day?

7 Answers  

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What.should.one.answer.when.asked,about.the.contract? sould.i.say.no.or.yes.for.a.contract??

2 Answers   IBM,

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I want know about the bpo what is bpo

4 Answers   IBM,

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What is your experience in Client Management ? Types of Client Interaction ?

0 Answers   IntelNet,

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how can i join call centre???

0 Answers   Patni, Spenco,

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Favourite Advt

3 Answers   HSBC,

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What position would you prefer while working on a project?

1 Answers   HPCL, HSBC,

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I want to know about the interview pattern for selection process in BPO & call center

5 Answers  

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what do u know about callcenter

19 Answers   3G Cell Labs, Brigade, Wipro,

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